They have been around since 1955 and now operate some 1,500 stores in 25 states. Waffle House is part of American tradition--and a bit-recognized success story on the subject of successful business communication. Considered one of our principals discovered a Waffle House in Covington, Kentucky, just throughout the river from Cincinnati, that clearly displays how Waffle House by no means gets your order mistaken--and nary a word is spoken in doing so.

Unspoken communication is vastly underrated. To show how efficient it is, just go to any Waffle House. Within the first place, every Waffle House is comprised of largely open area--you can see every thing-- including your meals being prepared. No boundaries here; no partitions and seats on the counter are extremely-prized. This open communication is more than style. It's deliberate and warmly received by Waffle House customers. Waffle Houses are open 24 hours per day and serve breakfast--and the rest--anytime.

However back to that Waffle House in Kentucky. No tables were available but a number of seats on the counter opened up. Yes, we heard a couple of orders being talked about--but most had been communicated by using both circular or oval plates accompanied by jelly, mustard, butter and different condiment packs. Let us clarify: when a Waffle House meal is ordered it is confirmed by the order taker with another one that then sets up the order by selecting the kind of plate it will be served upon. Oval plates are for breakfasts; circular plates are for entrees and sandwiches.

Then the magic begins. Mustard pack face up? Pork Chop. Face Down? Ham. Mayo pack down? Chicken. Catsup pack face up? Sirloin. But let's not overlook these jelly packs: if they seem on the prime of the oval plate it signifies a ham omelette. If the jelly pack is positioned on the bottom it means make a bacon omelette, and so on. Different jelly packs indicate eggs over easy or scrambled. Just a glance from the chef confirms the order and which plate gets what on the service line.

One further ingredient Waffle House makes use of is training. The order system is easy to learn, very effective and accurate. There is a approach of doing things at the Waffle House that has remained unchanged since, nicely, the 1950s. And like the breakfast we had, that's a good thing.

Point is, you don't have to be a college graduate to speak effectively. The workers at that Kentucky Waffle House show that each day, and everyone might be taught from them.